More information can be found in the tables on pages 14 and 15 of Crystal Solutions` licensing document or on this summary blog: /6/sap-crystal-server-2013-2016-important-product-information/. New features of the new version, such as crystal Reports 2020 bundled copy for zero or unlimited and mobile access for CAL, are not included (with the exception of Crystal Server 2016 1 NUL) a purchase is needed to get new features from Crystal Server 2020. The type of license and the amount of license as well as the functionality of your well-maintained version are retained when you update to the latest version. You can update your Crystal Server licenses as part of your maintenance contract via SAP Support Portal (S-user connection required). Can I update Crystal Server 2020 at no extra cost? Yes, yes. I have Crystal Server licenses 2008/2011/2013/2016 in maintenance. Your product would be considered a thick customer application for external use, which means that the entities that use the software are not part of your organization. According to SAP`s website, with the purchase of a license for Crystal Reports 2008, you can distribute the lifetime with your application without further license.
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